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Why are kids checking into the wrong class at self check-in stations when age/grade filters are set?

Verified answer · Added May 17, 2026

Answer

Self stations only show locations a child fits based on profile data (birthdate/grade). If multiple locations match or profile data is missing/incorrect, kids land in the wrong room. Fix: audit each child's Available Locations in their profile, ensure birthdates and grades are complete, and tighten location filters so only one location matches per child.

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