Back to the Question Bank
PeopleTroubleshooting

Why does merging duplicate profiles now show a long warning about payment methods and pending giving being deleted?

Verified answer · Added May 5, 2026

Answer

Expected behavior — saved payment methods from the removed profile are not carried over on merge; active recurring donations move to primary profile but need a new payment method assigned by the donor in Church Center.

Have a Planning Center question of your own?Ask it here— a real person reads every one.